Shipping policy

Where we ship We ship anywhere in the United States.

Processing time Orders are packed within 1–2 business days (Mon–Sat). Orders placed after 4 PM, on Sundays or on holidays start processing the next business day.

Shipping rates

You'll get an email with tracking as soon as your order ships. Shipping rates may change during peak seasons as carrier prices change.

Holiday shipping From mid-November through the end of December, carriers handle record volumes, and packages can take a few extra days. To get gifts there in time:

• Order early, or choose Express for faster delivery.
• Live nearby? Free in-store pickup (usually ready in 2 hours) and free local delivery on orders of $75+ skip the holiday shipping rush.
• Once a package is handed to the carrier, delivery times are up to the carrier, and we can't guarantee holiday delivery dates.

Free in-store pickup Choose "Pickup" at checkout and pick up at Green Leaf Apothecary & Café, 3555-1 Matthews-Mint Hill Rd, Suite 1, Matthews, NC 28105 (Hoods Crossroads).

• Orders are usually ready within 2 hours during store hours, and we'll email you when yours is ready.
• Pickup hours: Mon–Fri 8 AM–8 PM, Sat 9 AM–8 PM, closed Sunday.
• We'll hold your order for 3 days. After that, we'll reach out to arrange a refund.

Local delivery Free local delivery on orders of $75 or more to Matthews, Mint Hill, Stallings and Indian Trail (zip codes 28105, 28104, 28227 and 28079). Choose "Local delivery" at checkout. Orders are usually delivered the same or next business day (Mon–Sat), and we'll let you know when your order is on its way.

Lost or damaged packages If your package is lost or arrives damaged, email info@greenleafnc.com with your order number (and a photo if damaged) within 7 days, and we'll make it right.

Wrong address Please double-check your address at checkout. If a package comes back to us because of an incorrect address, we'll contact you to reship it at the customer's cost.