Refund policy
We want you to love what you bring home from Green Leaf. If something isn't right, here's how we'll make it right.
Returns
- You can return most items within 15 days of purchase or pickup, in store or by mail.
- Items must be unopened and unused, in their original packaging, with your receipt or order number.
Items we can't take back For your safety and every customer's, we can't accept returns on:
- opened supplements, vitamins, powders, tinctures, teas, herbs, spices, and food or drink
- opened skin care, bath and personal care products
- burned candles and used incense
- café drinks and snacks
- sale items marked "final sale" and gift cards
Damaged or wrong item? If your order arrives damaged, defective or isn't what you ordered, contact us within 7 days with your order number and a photo. We'll replace it or refund you, including shipping.
How to start a return
- In store: bring the item and your receipt or order number to the front counter.
- By mail: email info@greenleafnc.com with your order number first, and we'll send you instructions. Unless we made a mistake, return shipping is paid by the customer.
Refunds Once we receive and check your return, we'll refund your original payment method. Your bank may take 5–10 business days to post it. We don't refund original shipping charges unless the return is our mistake.
Exchanges Want a different size, flavor or product? Bring it in, or email us, and we'll be happy to swap it.
Questions? Call 980-292-1402 or email info@greenleafnc.com.